Whiplash Suspensions & Manufacturing Co.
2216 N. Armstrong
Fresno, CA. 93727
559-291-5438  Sales
1-866-947-5274 Toll Free


Welcome, and thank you, for your interest in Whiplash Suspensions. We look forward to
establishing a great relationship with you and your company. One of the things that we like
to do is familiarize you with some of our policies and terms. Please read the following. If you
have any questions or comments regarding these policies, please feel free to call us
anytime.

Shipping-

We use R and L Carriers for truck freight. We are honored with a 71% discount, which we
pass onto you. We have the best shipping rate for you therefore there are no hidden
handling charges or extra shipping fees. For shipping information, please contact our
shipping department if you have questions regarding date of shipment, tracking numbers,
pricing, or delivery dates.

Shipping Dept. # 559-291-5438

Returns-

As for returns or exchanges, we do not accept any returned boxes that have been opened
or tampered with. All returns and exchanges will be given store credit toward any other
Whiplash Suspensions product. Any cancellations requested after the payment has been
processed, for any reason will also be given store credit. If we receive a return it will be
subject to a 30% re-stocking fee to cover powder coating, re-boxing, and labor. Whiplash
Suspensions is not responsible for any shipping to or from.  

Warranty-

Whiplash Suspensions offers a Lifetime Warranty on any parts that we manufacture from
manufacturers defect. That excludes any constantly moving parts such as   leaf springs,
shocks, pitman arms and drive lines, if at anytime there becomes a part that is broken,
bent, or cracked, please contact us for a RGA# to return the product, after receiving the
part you will be contacted by the next business day. Your purchase invoice is your
warranty paperwork.

Again, thank you for your interest and if you have any questions regarding any of these
policies or terms, please feel free to contact us. We look forward to doing business with
you and would like to assure you that we are extremely interested in your satisfaction of
our product. We strive to provide the best suspension components available, and are
interested in your comments or suggestions. Thank you and welcome.




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